Frequently Asked Questions

Application FAQs


1) How do I register as an applicant?

  • Click Register by clicking on the small green box.

  • Choose to Register using a third-party account (Facebook, Google, Twitter)
    OR
    Choose to Register to SurveyMonkey Apply

  • Selecting a third-party account redirects to that platform to complete your registration, and WILL use the email you have personally associated with that platform. You may need to update your email when you complete your application.
    Selecting to register to SurveyMonkey Apply directs to the SurveyMonkey Apply Registration page, and you will manually enter your email address.

  • Click Create Account


2) What information is needed to REGISTER?

  • Your First Name
  • Your Last Name 
  • Your Email Address
  • Password/Confirm Password
  • Complete the Captcha 

3) How do I reset my password?

If you forgot your password and aren't able to login you can reset your password through email.

To reset your password:

  1. Go to the Homepage of the site you're trying to access

  2. Click Log In

  3. Underneath the Email/Password fields, click "Forgot your password?"

  4. Enter the email address that you use to login to the site

  5. Click Send Instructions

  6. You will be sent instructions to the email you entered to reset your password. If you aren't able to locate the email in your inbox, we recommend checking your spam/junk folder

  7. Click on the link within the email

  8. Enter a new password and confirm the password

  9. Click Reset Password

Your password must contain at least:

  • 8 characters (including letters, numbers, and special characters)

  • One uppercase letter

  • One lowercase letter

  • One number

  • One special character (!@#$%^&* etc.)

 


4) How do I change my password?

  1. Log in to your account

  2. Click on your Name in the top right corner of the page

  3. Select My Account

  4. Go to My Profile

  5. Enter your current password

  6. Enter your new password and Confirm your new password

  7. Click Save


5) How do I contact the program Admin?

  1. Go to the Home Page or log in to your account

  2. Click on the Information (i) icon, which is a small lower case i

  3. Click on Contact the Site Administrator



6) How do I create a new application?

If you have no Applications created yet, within the site you can:

  1. Click View Programs 

  2. Click Apply

 If you experience difficulties creating an application, you can reach out to the administrator of the site


7) How do I delete my application?

If you have started the application but no longer wish to continue, you can choose to Delete your application.

Note: You won't be able to delete a submitted application. You will need to contact the administrator of the site for further help in regards to this.

There are two ways to delete the application:

From the "My Applications" page

  1. Click on the More Options icon in the top right corner of the tile of the application you wish to Delete

  2. Select Delete

  3. You will receive the confirmation message "Are you sure you want to delete your application? You won't be able to undo this action"

  4. Click Yes to confirm

From Within the Application

If you're on the application page with the list of Tasks to complete, to Delete your application:

  1. Click on the More Options icon in the top right corner of the application.

  2. Select Delete

  3. You will receive the confirmation message "Are you sure you want to delete your application? You won't be able to undo this action"

  4. Click Yes to confirm


8) How do I submit my application?

To be able to submit your application you will first need to complete all required tasks within your application. Additionally, you will need to ensure that you've verified your email.

A banner will appear within your portal stating that you are not registered until you've verified your account. Click to Send Verification Link and follow the instructions sent in the email.

Once all tasks are complete, submit your application by performing the following steps:

  1. Within the application to submit, select Review & Submit

  2. Review application materials

  3. Once you've reviewed all your completed tasks, you can click to Submit Your Application. CAUTION: Triple check before submitting. Once submitted no changes can be made to the application.


9) How do I preview my application?

There are two ways to preview your application within the site:

From the My Applications Page

  1. Click on the More Options icon in the top right corner of the tile of the application you wish to Preview

  2. Select Preview

From Within the Application

If you're on the application page with the list of Tasks to complete, to preview your application:

  1. Click on the More Options icon in the top right corner of the application.

  2. Select Preview


 10) Can I print/download my application?

There are three ways to print/download your application within the site:

From the "My Applications" Page

  1. Click on the More Options icon in the top right corner of the tile of the application you wish to download

  2. Click Download

From Within the Application

If you're on the application page with the list of tasks to complete, to download your application:

  1. Click on the More Options icon in the top right corner of the application.

  2. Click Download

From the Preview

  1. Within the Preview, click Download in the top right corner

 


11) How do I edit a completed task?

If you have previously pressed Marked as Complete on a section of the form, but have not yet submitted your application, you can choose to make Edits to your task.

  1. Enter into your application

  2. Click on the task you wish to edit

  3. Click on the More Options icon in the top right corner of the task

  4. Click Edit in the dropdown that appears

  5. Click Previous/ Next to navigate between the pages and make your changes

  6. When done, navigate to the last page and press Mark as Complete


12) What do I do if I get an error when uploading a file?

There are a few potential reasons why you may experience issues uploading your file:

  1. The file isn't in an available format.
    Check to ensure that the file type you're trying to upload matches the requested formats, as most possible formats are allowed.

  2. The file doesn't meet size restrictions.
    Check to ensure that the file type you're trying to upload does not exceed the maximum file size of the upload task.

  3. You're attempting to upload more files than allowed
    Confirm that the number of files you're uploading is within the range of maximum number of files required.

  4. The file is encrypted
    SurveyMonkey Apply won't accept encrypted files. To upload your file, it will need to be unencrypted.

  5. The file is corrupted
    It is possible that the file you're trying to upload is a corrupted file. To resolve the issue, re-save the file to a new folder on your computer and attempt to upload the file again.

     

13) I submitted my application but didn't receive a confirmation email. Now what?

A confirmation email is part of the configuration of the site set by Binc. If you submit your application and haven't received an email, check your spam/junk folder. If you still aren't able to find the email, contact the administrators to confirm if one was sent.  See FAQ #5 for directions.


 14) Why am I not receiving any emails from the site?

If you're currently not receiving any emails from the site:

  1. Ensure that noreply@mail.smapply.io is added to your safe sender list within your email account.

  2. Ensure that your email is verified within the site. If you're receiving the 'not verified' notification  at the top of your page, then it's possible that you won't receive other emails from the site.

  3. Ensure that you're subscribed to receive emails from the site.

  4. Check your Spam Folder to verify whether the email was sent to your Spam/Junk folder.


 15) When will I know if I have been awarded a grant?

Notification to those receiving a grant will be sent out by the end of June.


16) What is meant by uploading the 'summary page' of the store's Federal taxes?

There are many pages and form associated with filing Federal taxes. The 'summary form' is the page that 

  • lists all income and deductions
  • is signed and dated
  • is sent with the store's yearly Federal tax filing

 17) If I am ineligible for a Survive to Thrive grant does this mean I am not eligible for all assistance from Binc?

No. Binc has many programs.
The Survive to Thrive program has specific requirements for eligibility. If your store is not eligible for a Survive to Thrive grant you and your employees may still receive assistance from Binc.
Please contact Binc if you or they have a need.
Click here for the Binc assistance information.